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Agility in Shared Services: Reigning in the Chaos

Blog post1 min readUpdated Feb 23, 2025View source ↗
The “ITSM Tornado” has been defined as the “whirlwind of requests for Platforms, IT Service Management, and infrastructure support that come in from many different directions, by the minute or even second, which requires combing through and prioritizing based on severity and who’s screaming the loudest.” It’s the Tornado that leads many shared services folks … Continued. The post Agility in Shared Services: Reigning in the Chaos first appeared on Agile Alliance.
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